John-Mark Arthur

4012 Flintridge Dr.

Irving, TX 75038

469-586-9413

jmarthur@gmail.com

Objective

To obtain a position in a technology skilled or information systems industry, as well as the opportunity to render my services to help a company achieve primary objective of production.

Work Experience

Enterprise Content Developer / Project Manager

  Jan ‘08-Present Self Employed, Irving, Texas

§          Develop content that supports objectives of clients with minimal direction.

§          Craft creative solutions to enable a better user experience of products and information.

§          Analyze data to evaluate the effectiveness of content strategy, and push towards continuous content improvement.

§          Develop fitting information architecture for clients.

§          Develop technical content with overviews and procedures.

§          Develop Project Management Solutions.

§          Manage multiple projects in a fast-paced environment.

Computing Support Engineer

   Oct ‘09-Aug ’10 Unisys @ Eli Lilly and Company, Indianapolis, Indiana

§         Extensive support with Hardware, Software and other computing related issues including Printers.

§         Support with Remote Access and Local Area Network Connectivity issues.

§         Remote support with Instrument Controllers, Lab Equipments, and other non-primary workstations.

§         Extensive support with Lotus Notes Email Client, eRoom and varying Business Applications.

§         Global Helpdesk Support with User Authentication as well as exception handling of employees, and other non-Lilly entities (Contractors and External Collaborators).

§         Support with Electronic Resources and Lilly System Engineering Framework (LSEF).

§         Extensive support with Active Directory, Microsoft Office Applications, Windows OS.

Senior System Analyst / Web Content Administrator

Jan 09-Jul 09 OFCDesk LLC, Indianapolis, Indiana

§   Handled all manufacturer content and Web content development, editing, proofreading, copy writing, front-end web development.

§   Handled all content imports, uploads and data modification.

§   Incorporation of all manufacturer libraries into the company software infrastructure.

§   Collaborate effectively with user interface as well as visual designers, product managers and developers.

§   Moderate Content Community and Content Controller Application Infrastructure.

Customer Support Agent

Jan 08 – Aug 08  Advanced TeleSolutions, Dallas, Texas

§   Performed various functions from receiving both inbound and outbound calls.

§   Adjusting existing accounts and opening accounts, taking payments, advising customers of delinquent accounts and giving adequate information to customers.

§   As Lead Agent and Junior Supervisor was responsible for escalated calls with customers and handling all new and special campaigns.

§   Extensive Technical and Desktop Support.

Guest Services Representative

Jan 07 – Dec 07  Hyatt Regency Indianapolis, Indianapolis, Indiana

§   Primarily responsible for all guest requests.

§   Part time helper in the Housekeeping office handling paper work and served as primary representative during the third shift session.

  Engineering Intern

   April 05 – Nov. 06 Rite Track Engineering Co. Ltd, Cincinnati, Ohio

§          Build Sub-Assemblies for Semiconductor Track Systems.

§          Layout population and functional assembly and testing of circuit boards.

§          Building and Testing of part assemblies for the Spare parts department.

§          Troubleshooting of Circuit boards, and refurbished designing.

Lead Tutor/Peer Counselor             

Nov 04 – Nov. 06  Cincinnati State College Tutoring Centre, Cincinnati, Ohio

§          Tutored mostly Math Courses, and occasional proofreading of English compositions.

§          Worked mostly in accordance with the international student department in proofreading and assisting international students for whom English is a second language.

§          Creating instructor approved learning programs for students, and assisting with implementation.

Education

§         Purdue School of Engineering and Technology, Indianapolis, IN

               Bachelor, Electrical and Computer Engineering (ECE), Jan ‘07- May ‘10.

                Minor, English Language

§         Cincinnati State College, Cincinnati , OH

       Associate, Electrical and Computer Engineering Technology (ECET), Nov ‘04 – Nov ‘06

.

Interests and Skills

§          Proficient in Microsoft Word, Excel, Access, Powerpoint, Frontpage, Project, Lotus Notes, Exchange, Active Directory.

§          Familiar with a variety of other software including ASPECT Unison, Epic, Multisim, Pspice, LabVIEW, HTML, SAP and Java.

§          Hobbies include all types of sports, computers, music and movies.

Honors/Volunteerism

§          Nominee of the International Laureate Program

§          Associate Coordinator – Standards for Excellence, Indianapolis, IN

§          Youth Coordinator – Joshua Generation, Dallas, TX

References

         Available Upon Request.